New affiliation
Check whether your organisation is eligible and review the required application documents.
Support and enquiries
How can we help?
Choose the right channel for affiliation, resource, billing or account-related assistance.
Before you contact us
Help us direct your enquiry
Resource or technical query
Include the resource type, relevant prefix or ASN, and enough context for the team to investigate.
Billing or payment
Quote the invoice number and affiliation account name. Do not send card, banking password or OTP details.
Feedback or complaint
Use the dedicated channel so the matter can follow the appropriate review and escalation process.
Protect account information
Account-specific requests should come from an authorised contact's registered email address. Never share passwords, one-time passwords or complete banking credentials by email or phone.